AI agents · Automation · Australia-wide

Custom agents & automation for Australian SMEs

If you run a cafe, clinic, retail store, or service business in Australia, repetitive work — answering the same inquiry six times a day, chasing bookings, following up quotes — pulls your people away from the work that earns the money.

iWizz builds custom AI agents and automation for Australian SMEs. We hand off the repetitive stuff so your team stays on the high-value work: serving customers, diagnosing problems, closing sales, and keeping the floor running.

What custom agents do

• Inquiry routing: Chatbot or email agent that answers common questions, collects details, and routes serious inquiries to the right person — not your phone at 9pm.
• Booking and scheduling: AI agent that checks availability, confirms bookings, sends reminders, and reschedules when customers need to move — integrated with your calendar or booking system.
• Follow-ups: Automated reminders, feedback requests, and reactivation messages for customers who booked once and never came back.
• Data assist: Extract invoices, receipts, and forms into your spreadsheet or accounting system — no copy-paste.
• Content and summaries: AI that drafts social posts, weekly reports, or customer summaries from raw notes — you review and send.

Industries we work with

iWizz works with Australian SMEs in hospitality, retail, health, and service businesses:

• Hospitality: Cafes, restaurants, bars — booking inquiries, table availability, dietary questions, and event requests.
• Retail: Fashion, furniture, automotive — stock checks, click-and-collect bookings, and product questions.
• Health & clinics: Physios, dentists, medical, wellness — appointment booking, prescription refills, and intake forms.
• Services: Trade, professional, creative — quote requests, project intake, and follow-up automation.

How we build agents

1. Map the repetition: We find the work your team does six times a day that could run automatically.
2. Build and test the agent: Custom agent or workflow using ChatGPT, Claude, Google AI, or open models — whichever fits the job.
3. Integrate with your tools: Connect to your website, email, calendar, booking system, or Shopify — not a separate platform your team ignores.
4. Train your team: Show your people how to use it, what to override, and when to step in.
5. Refine and stay: Fix the edge cases that only show up after go-live, then monitor and adjust as the business changes.

What agents do NOT replace

AI agents are not people. They handle the repetitive, predictable work. They do not:

• Diagnose complex problems that need human judgment
• Close the big sale or negotiate the tricky contract
• Comfort the upset customer who needs empathy, not a script
• Invent strategy or decide what your business should do next year

Agents hand off the boring stuff so your people can do the work that matters.

Real examples

• Melbourne cafe: Booking agent that checks table availability, confirms dietary requirements, and sends booking confirmations — integrated with their reservation system.
• Furniture retail: Click-and-collect agent that confirms stock, schedules pickup, and sends the workshop a prep list.
• Physio clinic: Appointment booking agent that handles reschedules, sends reminders, and flags no-shows for follow-up.
• Trade business: Quote intake agent that collects job details, photos, and availability — then routes to the estimator.

Practical AI, not science fiction

We do not pitch generative AI as magic. We build agents that:

• Answer the same question six times instead of your team answering it six times
• Collect the same details from every inquiry so quotes go out faster
• Send the same reminder to every booking so no-shows drop
• Extract the same fields from every invoice so your bookkeeper saves hours

Read our blog post on AI that frees up your time and AI strategy that pays for itself.

Melbourne studio, clients Australia-wide

The studio is at 40 Porter Street, Prahran, but clients are national. AI agents and automation work anywhere your team works.

Get a quote

If your business needs custom agents or automation — inquiry routing, booking, follow-ups, or data assist — call 0417 518 940 or email tim@iwizz.com.au.

iWizz quotes in writing, exclusive of GST. ABN 48 431 193 923.