Legal
Client Terms of Engagement
Effective 28 August 2026
These terms apply when you engage Tim Hook trading as iWizz (ABN 48 431 193 923) (“iWizz”, “we”, “us”) to do work.
A written quote, proposal, or email confirmation sits on top of these terms. If something in a signed quote conflicts with this page, the quote wins for that job.
1. What we do
Depending on what you book, work may include websites, Shopify, apps, automation, local SEO and schema, Google Ads, Instagram and Facebook marketing, ChatGPT and other agentic search ads, software and hardware advice, licensing, AI strategy, training, and related setup.
We work with SMEs across Australia. The studio is in Prahran. That does not limit where we can work.
2. Quotes, GST, and invoices
We are registered for GST. Prices are exclusive of GST unless a quote says otherwise. GST is added at the current rate.
Invoices are due within 14 days of the invoice date unless we agree another term in writing. We may ask for a deposit before a project starts. We may pause work if an invoice is overdue.
Out-of-scope work is quoted separately. Extra revision rounds beyond what a quote includes are billable at the rate we confirm with you first.
3. Advertising and media spend
This clause covers Google Ads (including Search and Performance Max), Instagram, Facebook / Meta, ChatGPT ads, and similar paid channels.
- Our fee is for strategy, setup, creative help, management, and reporting, as quoted.
- Media spend is what you pay Google, Meta, OpenAI, or another platform to show ads. That spend is yours. It is not our fee and it is not refundable by us.
- Ad accounts should stay in your business name. We work as an authorised user or partner. You keep the account if we stop working together, unless a platform’s rules say otherwise.
- You must keep billing details current on those platforms. If spend is paused because a card fails, that is not a failure of our service.
- We do not guarantee rankings, click volume, cost per lead, return on ad spend, or that a new channel (including ChatGPT agent campaigns) will be available in Australia or approved for your industry on any given day.
- ChatGPT ads and agent campaigns may be in limited release. We will be honest about what is live and what is still a test.
4. Your responsibilities
You agree to:
- give timely approvals, copy, photos, prices, and access we need
- make sure claims in ads, landing pages, and AI agents are true and can be backed up
- comply with the Australian Consumer Law, industry advertising codes, and any rules for health, alcohol, finance, or other restricted categories
- keep platform logins secure and tell us if access changes
- own or have rights to the brand assets you supply
Delays on your side can move the timeline. We are not responsible for lost bookings or sales caused by late approvals or missing content.
5. Websites, apps, and Shopify
Unless a quote says otherwise:
- we build against the scope in the quote, not an open-ended wish list
- third-party themes, apps, plugins, domains, and hosting have their own fees and terms
- you are responsible for ongoing subscription fees to Shopify, hosting, and similar tools
- after handover, changes and support are a new job unless a care plan is in place
6. Software, hardware, and licensing
Advice on software, hardware, and licences is given in good faith for your situation at the time. Vendors change pricing and terms. We are not the manufacturer or the licensor unless a quote says we are reselling a specific product. Those vendor terms apply to the product itself.
7. AI and agents
AI tools can be wrong, incomplete, or outdated. You remain responsible for checking outputs before they go to customers — especially prices, medical or clinical claims, legal statements, and anything an agent might promise on your behalf. We will help set guardrails. We cannot control every answer a third-party model produces.
8. Intellectual property
You keep IP in material you supply. We keep IP in our pre-existing tools, methods, and templates. When invoices for a deliverable are paid in full, we assign to you the unique project work we created for you (for example, your site pages and agreed creatives), excluding third-party components and our reusable tools.
We may mention the project in our portfolio unless you ask us in writing not to.
9. Confidentiality
Each of us will keep the other’s non-public business information confidential, except where disclosure is required by law or needed to deliver the work (for example, giving a designer or a platform the access you approved).
10. Cancellation
Either of us may end an ongoing management retainer with 14 days’ written notice, unless a quote sets a minimum term. Work already done is payable. Deposits for custom project work are generally not refundable once work has started, except where the Australian Consumer Law requires otherwise.
Unused media spend sits in your ad account. We cannot refund platform spend.
11. Liability
We provide services with due care and skill. We do not promise a particular commercial result.
To the extent the Australian Consumer Law allows, our total liability for a job is limited to the fees you paid us for that job in the previous three months (not including media spend or third-party subscriptions). We are not liable for indirect loss, lost profit, lost data, or loss of opportunity.
Nothing in these terms excludes guarantees that cannot be excluded under the Australian Consumer Law.
12. Third-party platforms
Google, Meta, OpenAI, Shopify, Apple, Microsoft, and other vendors can change products, suspend accounts, or reject ads. Those events are outside our control. Their terms govern your use of their products.
13. Privacy
We handle personal information as set out in our Privacy Policy. If you give us customer or staff data so we can do the work, you warrant you are allowed to do so.
14. Law
These terms are governed by the laws of Victoria, Australia. Courts in Victoria have jurisdiction.
15. Contact
Tim Hook trading as iWizz
ABN 48 431 193 923
40 Porter St, Prahran VIC 3182, Australia
tim@iwizz.com.au
0417 518 940