Operations · Integration · Australia-wide
End-to-end operations for Australian SMEs
If you run a cafe, clinic, retail store, or service business in Australia, your tools do not talk to each other. Bookings in the calendar, sales in Shopify, inventory in the spreadsheet, invoices in Xero. Your team copies the same data three times, double-handles every order, and makes errors because the systems do not connect.
iWizz connects your tools. We cut double-handling, reduce errors, and keep work flowing across the business — one integrated operation instead of six disconnected platforms.
What end-to-end operations looks like
- Booking to fulfilment: Customer books online, the booking system updates the calendar, the warehouse gets a prep list, and the customer gets a confirmation — no manual steps.
- Sale to inventory: Shopify sale triggers a stock update, low stock triggers a supplier order, and the order updates accounting — no spreadsheet.
- Inquiry to quote: Customer fills the form, your CRM creates a lead, your team gets the details, and the quote goes out with accurate pricing — no copy-paste.
- Invoice to payment: Xero sends the invoice, the payment gateway processes it, accounting reconciles it, and the customer gets a receipt — no manual matching.
- Schedule to service: Appointment in the calendar, staff get the prep notes, service history updates, and the customer gets a follow-up — no missed steps.
Why operations fail
Most operations break because:
- Tools do not connect: Shopify does not talk to your warehouse, your booking system does not talk to Xero, your calendar does not talk to your email.
- Manual steps slow everything: Copy this, paste that, check this, update that — every manual step is a delay and an error waiting to happen.
- No one owns the whole flow: The front desk owns bookings, the warehouse owns stock, accounts owns invoices — no one owns the customer flow end-to-end.
- Systems were added, not planned: You bought the booking system five years ago, added Shopify three years ago, and bolted on Xero last year — no one planned how they would work together.
How we fix operations
- Map the flow: We map how work moves through your business — from inquiry to delivery to payment.
- Find the breaks: Where does your team copy data? Where do errors happen? Where does work sit waiting?
- Connect the tools: API integrations, Zapier, Make, or custom middleware — connect Shopify, Xero, your booking system, your calendar, and your warehouse.
- Automate the repetition: If your team does the same step six times a day, automate it.
- Test and refine: Build it, watch it run, fix the edge cases, and train your team to trust it.
Industries we work with
iWizz works with Australian SMEs in hospitality, retail, health, and service businesses:
- Hospitality: Cafes, restaurants, bars — booking to table prep to payment to review request.
- Retail: Fashion, furniture, automotive — sale to stock update to supplier order to delivery notification.
- Health & clinics: Physios, dentists, medical, wellness — appointment to prep notes to service to billing to follow-up.
- Services: Trade, professional, creative — inquiry to quote to job to invoice to payment.
Real examples
- Melbourne cafe: Booking system connected to table calendar, kitchen prep list, and confirmation email — no double-entry.
- Furniture retail: Shopify sale triggers stock update, low stock triggers supplier order, and delivery triggers customer notification.
- Physio clinic: Appointment booking updates calendar, sends prep notes to staff, and triggers follow-up email after service.
- Trade business: Quote request creates lead in CRM, quote approval creates job in scheduling, and invoice goes to Xero on completion.
What we do NOT do
We do not:
- Implement ERP for enterprise: If you need SAP, Oracle, or Dynamics with multi-site warehousing and complex ERP workflows, hire an ERP consultancy.
- Redesign your entire business: We connect the tools you already run. If your business process is broken, fix the process first — then integrate the tools.
- Build platforms from scratch: If you need a custom platform built from zero, hire a product development team. We integrate and automate what you already have.
Tools we integrate
We integrate:
- Ecommerce: Shopify, Square, WooCommerce
- Accounting: Xero, QuickBooks, MYOB
- Booking: Calendly, Square Appointments, custom booking systems
- CRM: HubSpot, Salesforce, Pipedrive, Zoho
- Calendar: Google Calendar, Outlook, Apple Calendar
- Email: Gmail, Outlook, Mailchimp, SendGrid
- Middleware: Zapier, Make, custom APIs
Melbourne studio, clients Australia-wide
The studio is at 40 Porter Street, Prahran, but clients are national. Operations work anywhere your business runs.
Get a quote
If your business needs operations integration — booking, sales, inventory, scheduling, or invoicing — call 0417 518 940 or email tim@iwizz.com.au.
iWizz quotes in writing, exclusive of GST. ABN 48 431 193 923.